The support services which have a range of technical services with the technology products such as cell phones, computer systems, television, software products and other electronic gadgets are called IT Technical Service Support. These days the trend of IT infrastructure services is also prevailing at a very high rate in the IT sector.
Most organizations provide technical support for the products and services they are selling. They offer it either for free of cost or for a specific fee. These services can be delivered by telephone or online by e-mails and some web tools are also used in this.
To better manage their business processes, many large and multinational companies have turned to outsourcing some of their processes, including operations and support processes, to a qualified service provider, leaving the core functions such as corporate governance and strategic management in-house. Some operational support services that companies outsource to a foreign country, specifically a third world country, include recruitment, marketing, sales, and technical support.
There have been many known benefits that companies have gotten from outsourcing the operations and support processes to a service provider. Some of the known advantages even make it clear why every company should outsource their operations and technical support to a foreign country.
The technical support can be beneficial in the following areas:-
· Troubleshooting calls
· Software problems
· Internet service problems
· Computer hardware problems
· Up-sell/cross-sell purchases
· Corporate help-desk support
· Warranty and post-warranty support